Seven Feathers Casino: Hotel Front Desk Agent

Job Title: 

Hotel Front Desk Agent

Job Location: 

Seven Feathers Casino Resort

Hours:

Full Time

Wage: 

$11.65 Per Hour

Job Description:

Responsible for providing exceptional guest service for all hotel guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Makes and confirms reservations with the guest.  

Essential Functions:

Upholds the hotels commitment to exceptional guest service.

Makes and confirms reservations.

Completes guest transactions by processing payments in cash or credit card.

Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.

Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.

Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.

Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect.

Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.

Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.

Is familiar with and follows proper procedure for noise/disturbance complaints and informs Hotel Manager or Front Desk Supervisor of all complaints.

Knows how to use front office equipment.

Obtains hotel bank and keeps it balanced.

Posts appropriate charges and credits to guests account.

Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.

Follows security procedures when issuing guest room keys.

Knows and adheres to all cash handling and credit card policies and procedures.

Follows proper procedure for issuing and closing guests safety deposit boxes.

Use proper mail, package, and message handling procedures.

Maintains clear and concise communication with Hotel Manager or Front Desk Supervisor throughout each shift.

Attends and positively contributes to all scheduled meetings and training sessions.

Encourages and demonstrates positive morale characteristics.

Maintains a neat and clean appearance of the front desk and other work areas at all times.

Adheres to all department and hotel policies outlined in the employee handbook.

Performs and assists with other duties and responsibilities set forth by the Front Desk Supervisor, Hotel Manager, and Hotel Director.

Provides constructive input to foster process improvement within the department.

Maintains confidential information that is received in verbal, written, and electronic media.  Limits access to information on a job-related, need-to-know basis

Qualifications:

High School Diploma or GED Certificate required.

1 year of experience working in a customer service environment required.

Experience with Micros, Patron, and Opera preferred.

Clerical/administrative experience required.

Excellent organizational, verbal, interpersonal, and customer relations skills.

Basic computer skills in Microsoft Word, Excel and Outlook.

Ability to handle multiple priorities and tasks at once.

Able to follow verbal as well as written instructions.

21 years of age or older.

Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).

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